24/7 Customer Support in Cloud Web Hosting
The customer and tech support services for all our cloud web hosting packages are round-the-clock, which means that you can forget about waiting for a couple of days in order to receive assistance. If you aren't our client yet, you can call us, chat with a consultant or send an e-mail. In case you already have an account, you can open a support ticket on top of the other three ways of contact. You are able to choose the most suitable way to contact us based on where you are or the hardware you are using. We can help you for almost any webhosting-related query that you may have or issue that you may encounter and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you can open a ticket, but even in such a case the maximum response time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how important it is to receive quick support, especially when your web site is not running properly for whatever reason. Our Linux semi-dedicated hosting feature 24/7 customer and tech support, so if something happens, you'll be able to use a number of ways to contact us - phone line with a couple of local numbers around the globe, live chat, e-mail messages and support tickets. The first two options are for pre-sales, billing and general matters, so if you do not have an account yet, for instance, you'll be able to get more details regarding our services, or we will assist you with uncomplicated tech issues. The other two methods are for strictly technical matters or everything that is more time-consuming considering that it's more convenient to follow the communication between you and our tech support team. The guaranteed maximum response time for them is merely an hour, the actual one - 15-20 min, so you won't have to wait for an entire day so as to receive support like you may need to do when using the services of various other providers.
24/7 Customer Support in VPS
If you've got a Virtual Private Server from us, you'll be able to get in touch with us 24/7 for any server-related issue or forany problems and questions with regard to the pre-installed software your server is equipped with. In case you haven't acquired your virtual private server plan yet, you are able to find out more information about our services by giving us a phone call or via the live chat service. For more tech issues, you are able to send an e-mail or open a ticket via your billing Control Panel and you'll receive support within no more than 1 hour irrespective of the time of the day, even on weekends and holidays. The typical reply time generally does not exceed thirty minutes. If you'd like to have assistance with third-party software, you'll be able to use the Managed Services upgrade that you can include to each VPS plan and our admins will assist you with any installation or troubleshooting problem you may have encountered.
24/7 Customer Support in Dedicated Hosting
All of the dedicated server plans that we offer include 24/7 support through various methods of communication and with a 1-hour maximum answer time warranty. When you want to learn more about the packages or you have any kind of billing or general questions, you will be able to phone one of the local numbers that we have internationally or you may use our live chat service and talk with a live representative. For strictly tech difficulties which require some help from a technical support person or an administrator, you'll be able to open a support ticket from your billing Control Panel or you could send an email, because all of these channels are more appropriate to keep track of a specific matter. The reply time for them rarely is more than 30 minutes, which means that you can forget all about waiting for a full day in order to get assistance. The support service is available for any kind of server-related matters, including the pre-installed software. If you want help with third-party applications, you can consider obtaining the Managed Services upgrade that we offer for all the plans.