Integrated Ticketing System in Cloud Web Hosting
The ticketing system that we’re using for our cloud web hosting services is not separate from the hosting account. It’s an essential part of our all-embracing Hepsia hosting Control Panel and you’ll be able to visit it whenever you wish with just several clicks, without signing out of your account. The ticketing system features a quick-search box, which will help you track down the status of any support ticket that you’ve sent in the past, if necessary. Additionally, you can read knowledge base articles that are relevant to different problem categories, which you can choose, so you can find out how to tackle a given issue before you actually open a ticket. The ticket response time is no more than one hour, which means that you can obtain prompt assistance at any particular moment and in case our customer care staff suggests that you do something in your hosting account, you can do it immediately without leaving the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The trouble ticket system that we use is incorporated into the Hepsia Control Panel, which we’ve developed for our Linux semi-dedicated hosting, which implies that you will not need a separate platform to touch base with our help desk support staff – you can do this on the spot as soon as you run into a complication. Sending a new ticket takes a couple of clicks and finding an older one is just as simple. With our smart search filter, you can quickly find any ticket that you’ve opened in the past. You can open a ticket at any time whatsoever since our help desk support team representatives are on duty 24 hours a day, 7 days a week, 365 days a year and reply in no more than 60 minutes, even though it seldom takes this much to get a response. With Hepsia, you will have everything in one place and you can just forget about needing to use two or more platforms to troubleshoot a simple problem.