A live chat is a real-time method of communication between a hosting provider's support crew and its clients. It is a very efficient method to receive some info about the hosting services or get some problem resolved as you're speaking with a live agent. The advantages of using a real-time chat service rather than calling or opening a support ticket are the reduced chance of mistakes at the time you exchange info like usernames or domain names, the faster response time because the communication is real-time plus the fact that you don't have to stay on the chat all the time - you are able to do another thing while the agent examines the issue involved. Also, you'll be able to become a part of a live chat room from any kind of computer that's connected to the web, avoiding the telephone rates that you will have to pay when you are calling to a different country.

Live Chat Support in Cloud Web Hosting

Along with the telephone and ticket support, we offer live chat support as well. You are able to contact us every day, which includes holidays and weekends, and we can give you more details about the cloud web hosting services that we supply if you are not among our customers yet, or about common and billing questions in case you already have a user profile. Although for entirely technical matters you need to open a ticket to the tech support team, as such issues need extra time to be dealt with, you can still get in touch with us through the live chat for some technical details. For example, we will help you set up an email address in your e-mail client or troubleshoot a number of problems, saving you lots of time. Even if our phone lines are already off for the day, you'll be able to talk with a live person.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we provide is accessible every single day, even on weekends and holidays. It's the perfect way to learn more information about our Linux semi-dedicated hosting in case you do not have an account yet or to get some problem resolved in case you're a client and our customer support representatives will help you live regardless of the time of the day you join the chat. In case you are unsure which plan is better for your web sites, if you need advice whether you should obtain a specific upgrade and how to obtain it or if you have problems installing an email account on your computer, you'll be able to contact us and we'll provide you with the required information quickly. Our live chat is accessible even after our telephone lines go off for the day, which means that when you have an account with us, you can be certain that you will always benefit from prompt assistance with any kind of question or issue that comes up.