If you’ve ever got any inquiries concerning your hosting package or if you experience a problem with your sites, you’ll need to get in touch with the respective web hosting provider’s customer support team. It may not matter how promptly they will reply if you’ve got a query of a general nature, but a problem such as a faulty web app update, for instance, may result in your site becoming broken or unavailable online. And the longer you have to wait for the support team to lend you a helping hand, the longer the site will be out of order. If you offer services or goods online, any downtime will influence your website disruptively and you can lose existing or potential customers. A lot of hosting providers, mainly resellers, answer e-mails and trouble tickets within twenty four hours, but in the online era that is much too long, since clients will rarely go back to a website that is not working properly for prolonged time periods.

One-Hour Response Guarantee in Cloud Web Hosting

Our cloud web hosting services come bundled with a one-hour reply guarantee, which implies that no matter what inquiry or predicament you might have, we’ll always be there to assist you. In reality, it rarely takes more than 30 minutes to get an issue sorted out or an inquiry answered, and this is valid for both sales and technical matters. Our tech support team reps will be at your service 24/7, even on official holidays and weekends, so you’ll always obtain instant help. We know exactly how valuable time can be, so by the time we respond to your support ticket or email, we’ll have investigated the issue and, if we haven’t discovered a solution, we’ll give you more information about what you need to do on your end, if the case demands it. With our support service, you can rest assured that there will be somebody to help you out immediately, no matter what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

Due to the fact that we understand how essential it is to receive prompt assistance, we promise that you’ll never need to wait around for more than 60 minutes to receive an answer to any trouble ticket that you post through your semi-dedicated server CP. As a matter of fact, you will rarely need to wait for more than twenty-thirty minutes and this applies to any enquiry irrespective of what its nature is – general, billing or technical. Plus, our technical and client support staff is on duty 24x7x365, which is the reason why even if you open a ticket during public holidays, you will invariably get an immediate reply, which will include the answer to an inquiry, the solution to a problem or the information needed to solve an issue yourself – in case there is something that you need to do on your end. With us, you won't ever need to waste a whole day waiting around for a reply like you would with other providers.