One-Hour Response Guarantee in Cloud Web Hosting
Our cloud web hosting services come bundled with a one-hour reply guarantee, which implies that no matter what inquiry or predicament you might have, we’ll always be there to assist you. In reality, it rarely takes more than 30 minutes to get an issue sorted out or an inquiry answered, and this is valid for both sales and technical matters. Our tech support team reps will be at your service 24/7, even on official holidays and weekends, so you’ll always obtain instant help. We know exactly how valuable time can be, so by the time we respond to your support ticket or email, we’ll have investigated the issue and, if we haven’t discovered a solution, we’ll give you more information about what you need to do on your end, if the case demands it. With our support service, you can rest assured that there will be somebody to help you out immediately, no matter what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
Due to the fact that we understand how essential it is to receive prompt assistance, we promise that you’ll never need to wait around for more than 60 minutes to receive an answer to any trouble ticket that you post through your semi-dedicated server CP. As a matter of fact, you will rarely need to wait for more than twenty-thirty minutes and this applies to any enquiry irrespective of what its nature is – general, billing or technical. Plus, our technical and client support staff is on duty 24x7x365, which is the reason why even if you open a ticket during public holidays, you will invariably get an immediate reply, which will include the answer to an inquiry, the solution to a problem or the information needed to solve an issue yourself – in case there is something that you need to do on your end. With us, you won't ever need to waste a whole day waiting around for a reply like you would with other providers.