Phone Support in Cloud Web Hosting
We believe that being able to communicate with a live representative is rather important, so we have three support lines all around the world (Australia, USA and UK) and you have the option to contact us on the phone for fourteen hours a day. If you consider acquiring one of our cloud web hosting services, for example, you can call us and find more about our services before you order in order to make sure that we do meet all system requirements for your sites. After the order, you'll be able to get in touch with us about all the sales or billing issues you may experience, or get any general or basic tech information that you need. We have aimed to find the perfect balance between phone and ticket support, so for strictly technical issues you'll have to use our ticketing system, that will make it easier to track the communication and any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Hosting
We offer live phone support 14 hrs daily as part of the support services for each semi-dedicated server package that we supply. Since some issues are more complex and time-consuming, you'll have to open a ticket if you come across such a problem, but for all general, billing or minor tech issues you can always phone us and we will assist you instantly so as to save you the time you will need to spend on opening a ticket. Even if you do not have an account yet, you can find out if you can host your internet sites on our innovative cloud platform or you will be able to get any other general info about our semi-dedicated services. We now have local phone numbers in the U.S.A., the UK and Australia as well as a worldwide number, which means that you will be able to call the one that is nearer to your location.