There are plenty of cloud web hosting companies on the market, but the majority of them are resellers that have minimal resources, particularly in terms of support. One of the ways to distinguish them is the option to reach the company over the telephone. The level of support that you'll get through this way of communication may vary depending on the supplier - several of them provide experienced telephone support, others offer basic and customer support only because some matters are more time-consuming and it would be more convenient to be resolved through a ticket, particularly if the situation has to be escalated. Nonetheless, it's good to know that you can contact your web hosting supplier because there are tons of small problems that can be taken care of efficiently and in a very timely manner through a call, not mentioning that you'll be able to get more info about the services even before you become a client.

Phone Support in Cloud Web Hosting

We believe that being able to communicate with a live representative is rather important, so we have three support lines all around the world (Australia, USA and UK) and you have the option to contact us on the phone for fourteen hours a day. If you consider acquiring one of our cloud web hosting services, for example, you can call us and find more about our services before you order in order to make sure that we do meet all system requirements for your sites. After the order, you'll be able to get in touch with us about all the sales or billing issues you may experience, or get any general or basic tech information that you need. We have aimed to find the perfect balance between phone and ticket support, so for strictly technical issues you'll have to use our ticketing system, that will make it easier to track the communication and any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Hosting

We offer live phone support 14 hrs daily as part of the support services for each semi-dedicated server package that we supply. Since some issues are more complex and time-consuming, you'll have to open a ticket if you come across such a problem, but for all general, billing or minor tech issues you can always phone us and we will assist you instantly so as to save you the time you will need to spend on opening a ticket. Even if you do not have an account yet, you can find out if you can host your internet sites on our innovative cloud platform or you will be able to get any other general info about our semi-dedicated services. We now have local phone numbers in the U.S.A., the UK and Australia as well as a worldwide number, which means that you will be able to call the one that is nearer to your location.