Client Support Channels
A 60–Minute Support Ticket Response Time Guarantee
We provide a 1–hour response guarantee for any support ticket or email that you send to our customer support team. We will rapidly answer all typical inquiries and forward right away the issue to our admins in case further assistance is required. If you order the Administration Services package, we will execute any of the included services at a time that has been discussed with you in advance.
A Topflight Client Care Service
Should you need any assistance working with the Control Panel or with any of the apps that we’ve pre–installed on the server for you, do not hesitate to contact the tech support team at any time via the ticketing system. Besides, if you need help managing your dedicated server, you can make use of our Administration Services package, which includes OS updates every week, problem troubleshooting and software installation services, server monitoring and restarting services, data backup hard disk drive storage space, etc.
An Intuitive Help Section
We have provided the Control Panel with a comprehensive knowledge base, which includes in–depth explanations of its features and functionalities. Furthermore, we have filmed detailed video tutorials that will further reveal to you how to carry out a certain task or resolve a common issue. All the educational articles and the video tutorials are readily accessible from every Control Panel section through the Videos and Help buttons situated in the top right corner.