Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Section

  • In the Control Panel you can find a detailed Help section offering numerous educational articles and frequently asked questions. They are answered by our support team of qualified technicians. Just fill in your question and our intelligent software will return the most appropriate answer.

  • Top quality support service
  • Tutorial Videos

  • For all of you who would like to find out how to fix a commonly experienced issue by watching an instructional video clip, we’ve added a selection of video tutorials to our Control Panel. All the video tutorials are brief and simple to grasp. They offer you step–by–step demonstrations of different site management tasks.

  • Intuitive help center
  • A One–Hour Support Ticket Response Time Guarantee

  • Our semi–dedicated servers are backed up by a 24/7 help desk support service and include a 1–hour support ticket response guarantee. Our experienced techs will be available 24–7 and will rectify any problem that you could face within less than 1 hour after the customer support ticket submission. Normally, an answer will be given to you within twenty minutes.